探究日本人工智能(2) A.I. Technology in Japan(2)

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星期二我們說到了日本的人工智能技術,今天我們也來說一下到底如何可以應用這些技術到真正的商業場景吧!

We talked about artificial intelligence technology in Japan on Tuesday. Let’s talk about their use case today!

1. 東京JR車站 (JR Stations in Tokyo)

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日本的JR車站應有盡有,除了必備的鐵路服務,通常還附有商場、餐廳等設施,有時候還有接駁其他鐵路公司的路線,美其名為多元化,但對遊客及外國人就是過於複雜,變相難以找到正確的路線。因此,有不少鐵路車站都會設立客戶服務中心,供需要幫忙的客人查詢,解答有關設施和鐵路服務的問題。

There are much more than train service in JR Stations in Japan. Usually there are shopping malls, restaurants, metro stations operated by other companies, connected to these JR Stations. We could call they diversity of service, but at the same time, it is far too complicated to foreigners. Therefore, they set up the A.I. Ambassador as a customer service centre, offering assistance, showing them the way and answering enquiries to guests.

2. 大商店導覽 (Guide in Shops)

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日本的大型商店如涉谷109和秋葉源大網株式會社都引入了人工智能技術,用以解答客人的常問問題,亦可以帶領客人到想要購買商品的樓層找尋貨品,有效幫助商品銷量,亦令客人的購物經驗大大改善。由於這些大型商店的客人大多也是較年輕的一群,他們對創新科技的接受程度和使用度都比大眾更高,為了迎合客人的喜好,這兩所商店的服務大使的外觀亦設計得較可愛新潮。

SHIBUYA 109 and Amiami Akihabara also introduced the use of A.I. to answer customers’ inquiries. They could also guide the customers the the floor where the product they are looking for. Making use of A.I. Ambassador could raise sales and provide an unique shopping experience to customers. The target customers of these shops are mostly teenagers, who have a relatively higher acceptance and usage of new technology. To cater to the target, the ambassador is designed cuter and more fashionable.

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Tifana各式各樣的應用例子證明人工智能真正使用於商業中,我們香港又怎能落後於人呢?其實Asiabots亦有能力為您的公司設立合適的人工智能服務,除了可以幫你度身定做適合企業形象的虛擬服務大使,我們的優秀的TTS語音引擎支援多種語言,當中廣東話更是自然流暢,令您不單可以服務外國遊客,同時不會忽略本地的客人。

Different kinds of use cases from Tifana proves that artificial intelligence could be used in real business. How could we not improve ourselves? We, Asiabots can also provide suitable A.I. services to your corporation. Not only customizing your own A.I. Ambassador, our excellent text to speech engine (TTS Engine) supports various language, in which Cantonese stands out the most, allowing you to serve your local customers also.

如果想要知多一點,歡迎到 https://www.asiabots.com/ 瀏覽更多或聯繫我們的團隊。

Please visit our website https://www.asiabots.com/ or contact our team if you want to know more about our service.

A.I. Blog by Asiabots: https://www.asiabots.com/ai-blog

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