Utilizing WhatsApp API with a Single Phone Number | Ask Eva | Best WhatsApp API chatbot service provider

Askevawhatsappapi
2 min readMar 26, 2024

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Utilizing WhatsApp Business and the WhatsApp API with a Single Phone Number

Yes, it’s possible to use both the WhatsApp API and WhatsApp Business with the same phone number, but there are some considerations:

1. Approval: You need to get approval from WhatsApp for using the WhatsApp API. This approval process involves verifying your business and adhering to WhatsApp’s policies and guidelines.

2. Separate Accounts: You’ll need to set up separate accounts for WhatsApp Business and the WhatsApp API. The WhatsApp Business account is used through the WhatsApp Business application, which is designed for small businesses to interact with customers. The WhatsApp API, on the other hand, is used for integrating WhatsApp’s messaging capabilities into your business systems or applications.

3. Usage: You can use WhatsApp Business for direct interaction with customers, such as responding to messages, providing support, and sending updates. The WhatsApp API is typically used for automated messaging, notifications, and integrating WhatsApp with your business systems.

4. Messaging Limits: WhatsApp has messaging limits for both WhatsApp Business and the WhatsApp API. Ensure that you’re aware of these limits and comply with them to avoid any issues with your account.

5. Compliance: Make sure to comply with WhatsApp’s policies and guidelines for both WhatsApp Business and the WhatsApp API. Violations can result in restrictions or account termination.

By keeping these points in mind, you can effectively use both WhatsApp Business and the WhatsApp API with the same phone number for different purposes within your business.

WhatsApp API Requirements, Partnerships, and Guidelines

As of my last update in January 2022, generating a WhatsApp API directly from Meta (formerly known as Facebook) without any involvement of a third-party Business Solution Provider (BSP) is not possible.

The WhatsApp API requires businesses to go through an approval process facilitated by WhatsApp and requires the use of a BSP. A BSP is a third-party provider authorized by WhatsApp to offer integration, support, and additional services to businesses using the WhatsApp API.

Businesses interested in using the WhatsApp API typically need to partner with a BSP to access the WhatsApp API, complete the necessary integration steps, and comply with WhatsApp’s policies and guidelines.

It’s important to note that the WhatsApp API is intended for medium to large businesses and enterprises, and WhatsApp has specific requirements and guidelines for businesses seeking to use the WhatsApp API.

For the most accurate and up-to-date information on accessing the WhatsApp API and the involvement of BSPs, it’s recommended to refer to WhatsApp’s official documentation and announcements.

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