Hurdles in HealthCare EHR Systems

Aslam Hasan Khan
4 min readMay 28, 2024

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The healthcare system in the United States faces numerous technical challenges that impact both providers and patients. Key hurdles for Electronic Health Records (EHR) and their uses include:

  • Access to Care: Disparities in technological infrastructure in rural and underserved urban areas hinder equitable access to healthcare services. Telehealth advancements and mobile health units integrated into EHR systems are essential to bridge these gaps.
  • Insurance Coverage: The complexity of insurance models, including high premiums, deductibles, and out-of-pocket costs, presents a barrier to accessible care. EHR systems can streamline insurance processes and expand coverage through integrated technological solutions, improving access.
  • Regulatory and Administrative Burden: Compliance with intricate regulations and administrative processes consumes significant time and resources. EHR systems that automate documentation and billing processes using advanced software can reduce these burdens and improve efficiency.
  • Technological Integration: Integrating advanced health technologies into EHR systems remains a significant challenge. Ensuring interoperability, user-friendly interfaces, and seamless integration of new technologies within existing EHRs is essential for adoption and effectiveness.

While these challenges are widely recognized, addressing them requires significant technological upgrades in EHR systems to enhance patient care. Key areas for improvement include:

  1. Patient On-boarding and Self Reliance
    Are you putting too much effort into recording patient notes? If your EHR is not supporting you with templates for your speciality then you will be burned up. Simplify the visit experience while fast-tracking information to key team members with self-service patient intake forms.
  2. You are using Generic EHRs
    If your EHR is not specific to speciality then you might be losing time to make it work with inefficiencies. Your EHR should have speciality-specific medical knowledge built in from day one there is nothing called a one-size-fits-all type of solution over customization leads to hyper complexity.
  3. Not using Cloud Solutions
    Seriously! If you are still doing on-premise completely then you are spending a lot on maintaining infra, doing risk management, facing challenges in interoperability and many more. You can save all these by moving to a cloud infra where all these things cost a lot less to manage.
  4. Managing different systems for operations without data-sharing
    Do you want to open multiple apps during a patient visit? And how much redundant data entry are you willing to endure when you discover that critical data is moving more slowly across that bridge than anticipated, causing unnecessary delays and bottlenecks?
    An all-in-one solution can significantly reduce the need for extra logins, clicks, cross-referencing, and double-checking. It integrates speciality-specific clinical knowledge, scheduling, document management, billing, coding, claims, patient payments, patient collaboration, and more to enhance practice efficiency and improve interoffice communications.
  5. Wasting Money and Resources on Denials
    Is your software streamlining billing and coding processes? Some systems fail to capture all the details of a patient encounter or properly share the necessary data with your billing team. Others might not be up-to-date with the latest codes.
    Are you still underbilling to avoid denials or using extra resources to handle denials? Regularly updated EHR systems that align with new coding guidelines and generate suggested notes and codes based on your clinical documentation simplify the entire billing and coding process, saving you valuable time.
  6. Are you tracking and preventing Patient No-Shows?
    Missed appointments equate to lost revenue. Do you know the financial impact of no-shows on your practice? While some absences are unavoidable, improving patient engagement can significantly reduce no-shows.
    An EHR integrated with patient collaboration tools makes it easier to track appointments and minimize no-shows.
  7. The Feedback Loop
    Are you still collecting feedback manually? Well if that's the case you are still using postcards when there is email. EHR should be integrated with patient portals and apps to easily remind patients about their visits and collect valuable feedback on the services offered.
  8. Data Analytics
    When your EHR is not fully integrated with your practice management and analytics software, tracking your spending, revenue, and losses becomes challenging.
    An integrated solution leverages structured data to consolidate relevant information, producing graphs and reports that offer a comprehensive overview of your practice’s financial health. With advanced filtering capabilities, you can gain deeper insights into nearly every aspect of your revenue cycle.

Unsure if your EHR is meeting your expectations? Consider switching to custom software solutions by Sofyrus Technologies. We specialize in developing EHR systems from the ground up, adhering to best practices and seamlessly integrating with other systems to enhance your existing infrastructure’s interoperability and help you with ultimate Patient Care.

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Aslam Hasan Khan

Exploring healthcare tech's evolving landscape, I share insights and tips. Join me on this journey of discovery at the health-tech intersection!