The role of a Salesforce administrator
A Salesforce administrator’s role is versatile as it covers a broad mix of roles in any organizations. Managing a help desk, performing business analysis, developing software, training, troubleshooting and managing day-to-day challenges are some of the tasks a Salesforce certified and experienced professional can easily handle.
In-house or on-demand?
Salesforce administration is an ongoing process for which you may engage a full time professional, but it may prove to be a costly affair for a small organization. Even for a bigger organization, a permanent Salesforce administrator may not be a good idea. An on-demand qualified Salesforce developer and/or administrator from a Salesforce integration services company may prove to be a better choice due to the following reasons:
· The best proposition: Customizing Salesforce to meet your unique business needs requires time and experience which is available to a professional from a Salesforce integration services company who deals with a range of customers and businesses. Keeping up with new Salesforce releases, analyzing its impact on business, familiarity with Salesforce AppExchange to find the right app for your business on time or meeting the changing business needs and requirements just get better and easier for an experienced professional.
· Continuous improvement: Salesforce implementation requires regular review and continual system improvement to ensure your data remains up-to-date and reliable so that it remains useful for your business and helps it grow by leaps and bounds. It is therefore important that you involve the professional in your business planning processes, who can offer a fresh perspective to fix your unique problem due to their dealings with other organizations.
· Salesforce ecosystem: Salesforce is more than a CRM product and it has grown to become a platform that can help you manage your entire business. The repertoire of clouds includes Sales, Service, Marketing, Commerce, Community, Financial Services, Health and IoT clouds that seamlessly integrate to cover every aspect of your business. Experience with a host of customers across a diverse range of industries will help the Salesforce developer identify the most suitable products for your business.
So, our suggestion is that your business will benefit more if you have an on-demand Salesforce administrator from a reputed Salesforce integration company rather than an on board employee due to the experience and exposure factor.