QuickBooks Error 1310: What Is It About, And How to Solve It

3 min readMay 28, 2024

QuickBooks, a widely-used accounting software, helps businesses manage their finances efficiently. However, like any software, it can encounter errors, one of which is QuickBooks Error 1310. This error typically arises during the installation or updating of the software. This article delves into what QuickBooks Desktop Error 1310 is, the reasons behind its occurrence, and comprehensive solutions to resolve it.

What is QuickBooks Error 1310?

QuickBooks Error 1310 is an installation error that users may encounter when attempting to install or update QuickBooks Desktop. It usually manifests as one of the following error messages:

“Error writing to file C:\Config.msi…”
“Error writing to file C:\Program Files\Intuit\QuickBooks…”

This error interrupts the installation process, preventing the software from being installed or updated properly.

Reasons Behind QuickBooks Error 1310

Several factors can lead to Error 1310 during installation:

Insufficient Permissions: The user account attempting to install or update QuickBooks might not have sufficient permissions to write to the specified file or directory.
Corrupt Installation Media: The installation disk or downloaded file might be corrupted, causing issues during the installation process.
Disk Space Issues: Insufficient disk space can prevent QuickBooks from being installed or updated.
Faulty Hardware: Defective hard drives or other hardware components can lead to errors in file writing.
Antivirus or Firewall Interference: Security software might mistakenly block the installation process, thinking it’s a threat.
Malware Infection: Malware or virus infections can interfere with the installation process by corrupting files or blocking access to necessary system resources.

How to Resolve QuickBooks Error 1310 — an overview of possible solutions

Here are detailed steps to Resolve Error 1310 Updating/Installing QuickBooks Desktop:

Run QuickBooks as Administrator

Ensure you have administrative privileges.
Right-click on the QuickBooks installation file and select “Run as Administrator.”
Follow the on-screen prompts to complete the installation.

Check Disk Space

Ensure you have sufficient disk space on your hard drive.
Delete unnecessary files or move them to another storage device to free up space.

Update Windows

Ensure your Windows operating system is up to date.
Go to Settings > Update & Security > Windows Update, and check for updates.
Install any available updates and restart your computer.

Temporarily Disable Antivirus and Firewall

Temporarily disable your antivirus software and firewall.
Attempt the installation again.
After installation, remember to re-enable your antivirus and firewall to protect your system.

Use the QuickBooks Install Diagnostic Tool

Download and install the QuickBooks Tool Hub from the official Intuit website.
Open QuickBooks Tool Hub and select “Installation Issues.”
Run the QuickBooks Install Diagnostic Tool and let it scan and fix any installation-related issues.

Check for Malware

Run a full system scan using your antivirus software.
Remove any detected malware or viruses.
Attempt the installation again after ensuring your system is clean.

Modify Permissions

Navigate to the folder where the error is occurring.
Right-click the folder and select “Properties.”
Go to the “Security” tab and click “Edit.”
Ensure that all users have “Full Control” permissions.
Apply the changes and try the installation again.

Re-download or Obtain a New Installation Media

If the installation file is corrupted, re-download it from the official Intuit website.
If using a CD or DVD, check the disk for scratches or defects and consider obtaining a new copy.

Conclusion

QuickBooks Error 1310 can be a significant obstacle during the installation or updating process of QuickBooks Desktop. However, by understanding the underlying reasons and applying the appropriate solutions, you can effectively resolve this issue and ensure a smooth installation process. Always ensure that your system has sufficient resources, up-to-date software, and adequate permissions to avoid such errors. If the problem persists, contacting QuickBooks support for professional assistance may be necessary. By taking these steps, you can minimize disruptions to your business operations and continue to leverage the powerful features of QuickBooks for your financial management needs.