I have and always will be an avid supporter of the design thinking methodology. I have held talks and workshops about Design Thinking & Lean UX on adapting the methodology in our…
…rtually identical. And we may not call it forced labor, but for the poor does it feel anything but? For one group, the absence of work is “wasted time” or “unemployment.” For the other, it’s “vacation” or #vanlife.
But service design is not a methodology — it’s the design of services. Just like graphic design is about designing graphics, and product design about designing products.