Ryan DonohueindigitalremedyWhat does a future-proof website look like?Whilst it is essential to focus on elegance of design and ease of use, the most important part of creating a future-proof successful…Aug 13, 2018Aug 13, 2018
Ryan DonohueEmotionless chat bots are infuriating customers — and it’s bad news for the customer experienceIt’s 2018, and we have reached an era where technology is taking over, where interaction is becoming automation. But at such a…Aug 2, 2018Aug 2, 2018
Ryan DonohuePrinciples of Good Website Design: CraftsmanshipA couple of years ago, I wrote about the business value derived from a strong customer focused web design. At the risk of repeating myself…Aug 2, 2018Aug 2, 2018
Ryan DonohueHow Customer Experience (CX) & Creative Thinking Changed EverythingIn the days before digital remedy, I founded Urban Thai. Like many small businesses, the remedial massage centre operated on a limited…Aug 1, 2018Aug 1, 2018