Explaining A2J Problems by Mapping the Legal Services Value Chain

Avery Au
1 min readFeb 6, 2018

To help new members of Civic Tech Toronto’s Law & Design Team develop a basic grasp of systemic problems in the legal services sector that have contributed to the access to justice crisis, I’ve been creating maps of the legal services value chain. Here’s the most recent iteration — full-size image at this link.

Please let me know what you think!

lawanddesignteam@gmail.com

@avery_au_

Problems in the Legal Services Value Chain — full-size image here

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