How do I get Webroot back on my computer?
If you’ve accidentally uninstalled Webroot, recently reset your computer, or switched to a new device, getting Webroot back on your computer is a straightforward process. Webroot provides antivirus and internet security services, and reinstalling it ensures that your system stays protected against potential threats.
In this blog, we’ll guide you through the steps to reinstall Webroot on your computer, and troubleshoot any common issues during installation.
Steps to Get Webroot Back on Your Computer
1. Find Your Webroot Keycode
Before reinstalling Webroot, you’ll need your Webroot keycode. This 20-character alphanumeric code is essential for activation. If you purchased Webroot online, it should be in the confirmation email. If you bought a physical copy, it will be on the retail box or card.
Lost Keycode?
You can recover it by logging into your Webroot account on the Webroot website or by contacting Webroot customer support.
2. Uninstall Any Conflicting Security Software
Having multiple antivirus programs installed can cause conflicts during installation. Ensure that you have uninstalled any other security software before reinstalling Webroot. To uninstall conflicting software:
On Windows,
go to Control Panel > Programs > Uninstall a Program.
On Mac,
drag the conflicting software from Applications to the Trash.
3. Download Webroot from the Official Website
You can download the Webroot SecureAnywhere software directly from Webroot’s official website:
Visit the Webroot Download Page.
Click on the appropriate download link for your device (Windows or Mac).
To your PC, save the Webroot installer file.
4. Install Webroot SecureAnywhere
Once you have the installer file, follow these steps to install Webroot on your computer:
For Windows:
Locate the downloaded file (usually in the Downloads folder) and double-click to run it.
When prompted, enter your Webroot keycode.
Follow the on-screen instructions to complete the installation.
For Mac:
Double-click the Webroot SecureAnywhere installer file.
Enter your Webroot keycode when prompted.
Follow the on-screen instructions to complete the installation.
5. Run a Full System Scan
After installation, it’s a good idea to run a full system scan to ensure that your computer is secure and free from any malware or viruses that might have infiltrated during the time Webroot was uninstalled.
Open Webroot and click Scan My Computer.
Let the scan complete, and follow any recommendations Webroot provides to address threats.
Troubleshooting Issues When Reinstalling Webroot
In case you run into any difficulties while reinstalling, the following typical issues and their fixes are listed:
1. Error Entering Keycode
If the installer doesn’t accept your keycode, double-check for typos and ensure that you’re using the correct code. If you’re still facing issues, contact Webroot Support for assistance.
2. Installation Fails to Start
If the installation doesn’t begin, try running the installer as an administrator on Windows:
The installation file can be run as administrator by right-clicking on it.
On Mac, make sure you have the required permissions by entering your system password when prompted.
3. Conflicts with Other Software
Ensure that all other antivirus or security programs are uninstalled from your computer, as they may conflict with Webroot’s installation. Even if other antivirus software appears to be inactive, it can still interfere with Webroot’s functioning.
Reinstalling Webroot on a New Computer
If you’re moving Webroot to a new computer or reformatting your system, reinstalling Webroot is the same process as above. You can transfer your Webroot subscription by simply installing the software on the new device and using your existing keycode.
Log in to your Webroot account if you want to manage multiple devices and installations.
If you have exceeded the number of devices covered by your subscription, you might need to deactivate Webroot on one device before installing it on a new one.
How to Check if Webroot Is Active
After installing Webroot, it’s important to verify that the software is actively protecting your computer:
Check the System Tray (Windows): Look for the Webroot icon in the system tray (near the clock) and ensure it’s running.
Check the Dock (Mac): Look for the Webroot icon in your Mac’s dock.
Open Webroot Software: Launch the Webroot program from your applications to check the status and ensure it’s up to date.
Contact Webroot Support
If you’re still having trouble getting Webroot back on your computer, you can contact Webroot Support for assistance. They offer support via phone, live chat, and email to help resolve installation issues.
Phone Support: You can call Webroot support for immediate help.
Live Chat: Available from the Webroot website.
Email Support: Submit a ticket via the Webroot support page.
FAQs
1. What should I do if I lost my Webroot keycode?
You can retrieve your keycode by logging into your Webroot account on the Webroot website or by contacting Webroot support.
2. Can I reinstall Webroot on a new computer?
Yes, you can reinstall Webroot on a new computer by downloading the software and entering your keycode. Ensure that your subscription covers the number of devices you’re using.
3. Does Webroot work on both Mac and Windows?
Yes, Webroot provides security software for both Mac and Windows operating systems.
4. Why won’t Webroot install on my computer?
If Webroot won’t install, check for conflicting security software, ensure you have administrative privileges, and try running the installer as an administrator.
5. How do I uninstall other antivirus programs?
On Windows, go to Control Panel > Programs > Uninstall a Program. On Mac, drag the antivirus software from Applications to the Trash.
Conclusion
Getting Webroot back on your computer is a quick process that involves downloading the installer, entering your keycode, and running the software. Make sure to remove any conflicting antivirus programs, and contact Webroot support if you encounter any issues. Once installed, Webroot will help protect your computer from viruses, malware, and online threats.
