Our platform enables Clara remote assistants (CRAs) to be super-human: they can handle complex requests from hundreds of customers with little a priori background on each customer or conversation. In contrast, a conventional remote assistant may handle at most three to five clients. Scale is further amplified with machine learning (ML) which is used to partially (and sometimes fully) automate the work.
CLM is a highly fractured, $7.6 billion global market with over 80 established companies fighting for market share— and that’s not counting the dozens of e-signature startups that have popped up in recent years. Almost all of these companies are clustered in the enterprise space, where sales-cycles are long and top-down, and where revenues are driven by consulting and customization.