When you transfer money from Paytm to Bank account, it is initiated instantly

Have made this payment on the above date to my sbi account. I have been waiting for the payment to be made either to my sbi account or my wallet for more than “12 days”. On 10/1/17 one of your executive called regarding this issues and assured that an official superior to her would be calling to resolve this issue in one or two days. But they never did. This is driving me crazy! I cant wait any more. I need the Payment which i made “immediately”.

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