BetterHelp Controversy, Scandal, Criticism, and Unlicensed Therapists. What’s Wrong With It? Issues and Horror Stories.

Mrs Ballroom
6 min readJun 4, 2024


In recent years, BetterHelp has become one of the most prominent online therapy platforms, offering mental health services to millions around the world.

betterhelp controversy

However, despite its popularity, BetterHelp controversy, scandal, and criticism has increased.

From accusations of using unlicensed therapists to concerns about data privacy and service quality, BetterHelp’s reputation has been marred by numerous issues.

In this article, we’ll delve into these controversies and explore the horror stories shared by users.

We’ll also discuss why is a much better alternative due to it’s licensed therapists, lower prices (only with this link), quick matching with therapists.

Alternatively, you can still give BetterHelp a try as you can change between therapists for free until you find the right one.

You can also get 15% off BetterHelp by clicking here.

Emergence of BetterHelp Controversy — What’s wrong with BetterHelp?

Despite its early success, BetterHelp soon found itself at the center of controversy.

The first signs of trouble emerged when users began sharing negative experiences online, highlighting various issues with the platform.

These complaints caught the attention of the media and sparked a wave of public scrutiny, leading to a deeper investigation into BetterHelp’s practices.

Why is BetterHelp so controversial? Accusations of BetterHelp Unlicensed Therapists

One of the most serious allegations against BetterHelp is that it employs unlicensed therapists.

Users have reported instances where they were matched with therapists who did not have the proper credentials or were not licensed to practice in their state.

This has raised significant concerns about the quality and legality of the services provided by BetterHelp, undermining users’ trust in the platform.

Quality of Service Concerns

In addition to the issue of unlicensed therapists, there have been numerous complaints about the overall quality of service on BetterHelp.

Users have reported feeling that their therapy sessions were rushed or inadequate, with some stating that their therapists seemed uninterested or unengaged.

There have also been concerns about the lack of consistency, as users often find themselves matched with different therapists over time, making it difficult to build a stable therapeutic relationship.

Data Privacy and Security Issues

Data privacy is a critical concern for any online service, especially one dealing with sensitive mental health information.

BetterHelp has faced criticism for its handling of user data, with some users alleging that their personal information was not adequately protected.

There have been instances of data breaches and concerns about how user data is stored and used by the platform, raising serious questions about BetterHelp’s commitment to privacy and security.

betterhelp scandal

Financial Transparency and Pricing

While BetterHelp markets itself as an affordable alternative to traditional therapy, many users have complained about its pricing structure.

There have been reports of hidden fees and unexpected costs, making the service less affordable than initially advertised.

Additionally, some users have criticized BetterHelp for its lack of financial transparency, feeling that the platform does not provide clear information about its pricing and billing practices.

User BetterHelp Horror Stories

Numerous users have shared their negative experiences with BetterHelp, detailing emotional and psychological distress caused by poor service.

Some have recounted feeling abandoned by their therapists, while others have described how inadequate support worsened their mental health issues.

These horror stories highlight the potential risks associated with using an online therapy platform that may not provide the level of care and support needed by its users.

BetterHelp’s Response to Criticism

In response to the growing criticism, BetterHelp has made several public statements and taken actions to address the issues raised by users.

The platform has emphasized its commitment to improving service quality and ensuring that all therapists are properly licensed.

BetterHelp has also implemented measures to enhance data privacy and security, aiming to rebuild trust with its user base.

What is BetterHelp?

BetterHelp is an online platform that connects users with licensed therapists for virtual counseling sessions.

Launched in 2013, BetterHelp offers a range of services, including individual therapy, couples therapy, and teen counseling.

The platform aims to make mental health care more accessible by providing affordable and convenient therapy options through video calls, phone calls, and messaging.

The Rise of Online Therapy

Online therapy has seen significant growth in recent years, driven by the increasing demand for mental health services and the convenience of virtual sessions.

Platforms like BetterHelp have capitalized on this trend, offering flexible therapy options that fit into users’ busy schedules.

The appeal of online therapy lies in its accessibility, as it eliminates the need for in-person visits and allows people to receive support from the comfort of their homes.

Initial Praise for BetterHelp

When BetterHelp first launched, it received widespread praise for its innovative approach to mental health care.

Users appreciated the convenience and affordability of the platform, and many reported positive experiences with their therapists.

BetterHelp’s success was further bolstered by high-profile marketing campaigns and endorsements from celebrities, which helped to build its reputation as a trustworthy and effective service.

Comparison with

As BetterHelp continues to navigate its controversies, users seeking online therapy have turned to alternative platforms like

Unlike BetterHelp, has managed to avoid major scandals and has built a reputation for providing high-quality, reliable mental health services.

The platform offers a structured program that includes daily activities, worksheets, and regular contact with licensed therapists, ensuring a comprehensive and supportive approach to therapy.

Why is a Better Alternative stands out as a superior alternative to BetterHelp for several reasons:

  1. Qualified Therapists: All therapists on are licensed professionals with verified credentials, ensuring users receive legitimate and competent care.
  2. Structured Program: The platform offers a well-rounded therapy program that includes various tools and resources to support users’ mental health journey.
  3. Transparent Pricing: provides clear information about its pricing, with no hidden fees, making it a more affordable option.
  4. Positive User Reviews: Unlike BetterHelp, has received consistently positive feedback from users, highlighting its effectiveness and reliability.

Conclusion — BetterHelp Issues

BetterHelp’s rise to prominence in the online therapy space has been marred by significant controversy and criticism. From accusations of using unlicensed therapists to concerns about data privacy and service quality, the platform has faced numerous challenges.

For those seeking a more reliable and transparent alternative, offers a compelling option, providing qualified therapists, a structured program, and clear pricing.

As the demand for online therapy continues to grow, it’s crucial for users to carefully consider their options and choose a platform that prioritizes their mental health and well-being.


1. Is BetterHelp safe to use?

While BetterHelp has made efforts to improve its services, there have been concerns about unlicensed therapists and data privacy. Users should carefully research and consider these factors before using the platform.

2. How does ensure the quality of its therapists? only employs licensed therapists with verified credentials, ensuring that users receive professional and competent care.

3. Are there any hidden fees with BetterHelp?

Some users have reported hidden fees and unexpected costs with BetterHelp. It’s important to review the platform’s pricing structure and terms carefully.

4. Can online therapy be as effective as in-person therapy?

Yes, online therapy can be effective, especially for those who prefer the convenience and accessibility it offers. However, the effectiveness can vary depending on the platform and the therapist.

5. What should I look for in an online therapy platform?

When choosing an online therapy platform, consider factors such as therapist qualifications, program structure, data privacy, pricing transparency, and user reviews.



Mrs Ballroom

Soaked in banks, a secret lover of dancing, music, gourmet & travel.. I cherish all the good things in my life & I am more than happy to share with you…