Coinbase is not a wallet

February 2020 note: I would say this blog post is no longer current. Coinbase is now evolving from a brokerage into a much more full featured app that includes many aspects of a wallet or bank account. Of course, we also launched a separate non-custodial wallet call Coinbase Wallet, which is purely a wallet. I’m leaving this post up for historical context however. Hopefully people find it useful.

When we started Coinbase, we set out to build an easy to use bitcoin wallet. We figured a great feature to have in a bitcoin wallet would be the ability to convert your local currency into and out of bitcoin.

We were right. Since launching this feature we’ve helped about 3 million people convert $3 billion worth of their local currency into and out of bitcoin. In fact, this feature became so successful that 80% of all activity on Coinbase is people buying, selling, and storing bitcoin as an investment, and 20% is people using it as a wallet for day-to-day spending.

We set out to build a bitcoin wallet, but it turns out we were building an exchange.

Confusion in the market place

I think this hybrid wallet/exchange has created a bit of confusion in the marketplace. People want different things in the two products.

People use wallets for day-to-day spending of bitcoin. People want low friction signup and transactions. They want to use all sorts of innovative apps that are emerging in bitcoin. Often they want privacy. And the way you’d measure success in a wallet is probably by the number of transactions sent per day.

In a retail exchange, people want an easy way to convert their government backed currency into and out of bitcoin. This requires building relationships with banks and regulators in many countries, and is a highly regulated business. All third party apps must pass a stringent review process. Customers are more tolerant of high friction on-boarding (since it is the norm with financial services) and less privacy. And the way you’d measure success is probably trading volume.

Wallets and exchanges also have a few things in common; for example, both require the ability to send and receive bitcoin. Another shared requirement is the ability to store bitcoin securely. Coinbase has found strong product/market fit in this area as well. We’re now storing about 10% of all bitcoin in circulation (including both multi-sig vaults where the customer controls the funds and in our cold storage where Coinbase controls the funds). This choice we provided customers blurred the lines between how wallets and exchanges normally operate, and has been very successful as a secure storage product. To the extent security is a top requirement, people may continue to use Coinbase regardless of how they mentally categorize the product.

I think it’s important to have both wallets and exchanges in the ecosystem.

• Without an exchange, people can’t easily get their money into and out of bitcoin. Exchanges are the equivalent of ISPs at the start of the internet — they provide connectivity which enables the network to grow.
• Without a wallet, people can’t really start to use bitcoin in global, low friction, novel ways. Wallets are the sandbox where the most innovative apps will emerge. They are perhaps the web browsers of the internet analogy.

Unbundling

So what happens when a customer thinks they are using a wallet, but in reality they are using a regulated exchange?

Frustration abounds. You start to see complaints about accounts being shut down, transaction monitoring, and identity verification (all the same complaints you might hear about other financial institutions). These controls are all required to successfully operate an exchange business with convenient funding mechanisms. But they are not necessary for an open source wallet where the user is in full control of the funds; in this case neither the software developer nor the user is regulated like a bank.

My theory is that you’ll see a further unbundling of bitcoin wallets and exchanges in the coming years. This trend will be less about privacy, and more about where the most innovative apps emerge first. Exchanges are a foundational piece of infrastructure for the bitcoin ecosystem — they are the on/off ramps or the bridge between finance 1.0 and 2.0 (and will probably continue to make the most money in bitcoin for at least the next five years). But the wallets are where the new apps will emerge that will drive a good amount of usage. Today bitcoin is 80% people buying/selling as an investment and 20% usage. I think in five years those numbers could be inverted.

What does this mean for Coinbase?

Over the next year or so, you’ll see the Coinbase brand shift from being a hybrid wallet/exchange to focusing on purely being a retail and institutional exchange. It will take some time to update, but the transition will happen.

My belief is that each product (and brand, to some extent) can only be known for one thing. Great products don’t try to be all things to all people — they double down on what they do best. Coinbase is #1 in market share in the U.S. as a retail exchange and institutional exchange. And having launched in 32 countries, we are leading or gaining in many of those markets as well. We also power many of the largest merchants and PSPs who want to accept bitcoin through our API (since these all require exchange capability). Our goal is to be the leading global brand for helping people convert digital currency into and out of their local currency.

And with this business generating a strong revenue stream, I think we’ll be able to participate in several other markets by building or buying other companies.

I also think a large number of people will continue to use Coinbase as a wallet (we have the #1 wallet on iOS and #2 on Android for example) and that is perfectly ok, even if it isn’t our focus.

Conclusion

I feel like a lot of confusion and anger has been voiced by customers who thought they were using us as a wallet, and didn’t realize they were using a (regulated) exchange. I want to make it clear going forward that Coinbase will focus on being an exchange. This means:

1. We will add as many payment methods as possible to make it convenient for people to get their money into and out of digital currency all over the world. I think this will be an incredible force for good in the digital currency space to help it grow.
2. We will continue to be a regulated business and proactively work with governments, banks, and regulators around the world to educate them about digital currency.
3. We will continue to comply with financial services laws and our customers should expect as much. You will not be anonymous if you decide to use Coinbase.

Our goal is to be clear about what customers should expect so they can make an informed choice whether to use us or not.

I’m looking forward to seeing how digital currency grows over the coming years. The world is moving toward having an open financial system (in the same way the internet created an open system for publishing data) and I’m glad that Coinbase can play a part in making that happen.

Finally, we have an awesome team helping bitcoin grow in a variety of ways. We’re hiring engineers (both remote who can work anywhere in the world, and in the San Francisco Bay Area who can work in our office). If you’re interested in speaking with us about a role we’ve set up a coding challenge that you can take in about 30–45 minutes to show us your skills. You can also apply through our careers site if you prefer to start the conversation that way. Thank you.