Star Citizen Delays as a Content Creator

Dec 22, 2017 · 11 min read

Being a Twitch streamer you learn to roll with the punches. Game delays, unstable builds, seasonal audience swings and changes to the platforms you create on are largely forces of nature. In this scenario, being a Twitch streamer focused on Star Citizen is like living at the foot of an active volcano. When things go south, how much can you complain when you’re knowingly putting yourself in the path of instability?

I have been creating Star Citizen content on Twitch for over three years — since June of 2014. That is to say, I play the game, discuss production using a camera and microphone, and people watch live while I do my best to entertain them. The initial hype of the first playable releases of Star Citizen’s Arena Commander game mode quickly swept me from my first live Twitch broadcasts with no game industry connections into a career of full time streaming within a short few months. Outside of Cloud Imperium Games, I’m one of a very small subset of people who can say that Star Citizen is their every day job. I play other games besides Star Citizen — space and scifi games have become my niche, and I’ve had opportunity to work with developers, peripheral companies, and publishers of all types— but, by and large, it is the Star Citizen community that keeps my business as an entertainer alive.

This puts me in a precarious place in a career field that is already known for being unforgiving and unpredictable. Star Citizen — the largest crowd funded indie game of all time, and arguably the largest game ever conceived — has become infamous for its open and struggling development. Months long content delays are par for the course. Tomorrow means next week. Next week means next quarter. Next quarter means next year, and that’s if you’re lucky.

Most large streamers I’ve talked to at Twitch events dismiss it as a game that will never be released.

As a fan, I can do a mental check when there are delays and remind myself that the pains they bring are only accentuated because every aspect of Star Citizen’s alpha development is open for the public to see where most developers would be keeping their work in house until it was more polished. As a content creator whose livelihood depends on those updates, however, the delays can be absolutely maddening. No updates means no fresh content, means no viewers, means no income. A lot of my peers have come and gone along the way. It’s a rough road that I’ve been lucky enough to navigate, even if I’ve had to limp much of it with the expectation of keeping a smile.

Star Citizen discussion is largely met with skepticism among streamers and youtubers outside of Chris Roberts’ fandom, and for good reason: outwardly, development looks like a disaster. The mainstream news that gets around is generally bad news. CIG’s live presentations are troubled at best and embarrassments at worst. Poor framerates, crashes, and buggy builds stand out as crippling even in the age of early access game titles. Most large streamers I’ve talked to at Twitch events dismiss it as a game that will never be released. And yet, I’m still hinging my career on it, when I could stop working for tips and return to the comfortable, safe marketing career I surrendered when I decided to chase this dream — a career where I never had to worry about whether I would be able to pay next month’s rent, or make hard choices about which bills would need to go on credit. I can’t complain — it’s the path I chose.

But why? What the hell am I thinking?

Before we get to that, let’s put the horror in perspective. There’s an inconvenient truth that’s usually left out when it comes to the ‘Star Citizen Will Never Release’ articles you see Wired, Kotaku, and others push for clicks. (Don’t hate them for it — games journalists are struggling these days.)

Fallout 4 took 7 years to develop, using pre-existing engines and assets. The release was lackluster, buggy, and without innovation. Starcraft 2 took 7 years. Morrowind took 6 years, Dragon Age: Origins 5 years, Alan Wake 6 years, Star Trek Online 6 years. All of these from existing, established development studios with years of operating experience.

As consumers we have been conditioned, in a way, to think that game gestation is relatively short.

Star Citizen’s first assets were developed in 2011 as a proof of concept for the kickstarter campaign, which went live in 2012. In the 5 years since, Cloud Imperium Games has gone from a small team of less than a dozen people headed by Chris Roberts, to 4 large international game studios employing well over 400 people at last count. Cryengine has been pulled apart and rebuilt into something far from anything CryTek ever achieved. New networking and physics technologies have been invented in house from scratch that are already informing the work of other major developers.

Rather than one game, two AAA titles are being developed simultaneously. Squadron 42 stands to become one of the largest stories expressed in any medium, with over 1,200 pages of dialogue acted out by Hollywood royalty such as Mark Hamill, Gary Oldman, Gillian Anderson, John Rhys-Davies, and Andy Serkis. (A movie, in comparison, typically has 90 pages — 1 page for every minute). From a business logistics standpoint alone, the progress that has happened in 5 years is mind boggling. Technologically, and without the context of increasing scope and business growth, development progress has been about par with the big studios.

So what’s the big deal? Why is everyone worried when things are, by game industry standards, going about par for the course?

These days games are released in a couple of ways. AAA games are usually announced a few months to a year before they are ready for distribution. Internal employee churn, failed builds, technological hurdles, and constantly redesigned assets are hidden from outsiders. As consumers we have been conditioned, in a way, to think that game gestation is relatively short. The first gameplay we see has been in development for years already. Or, in the case of early access titles, the scope of the game (either technologically or in production value) is low enough that turnaround time from initial backing to the first reasonably play ready builds is quick enough to hold attention.

That part is the psychology of the industry. There’s no changing it. We want it and we want it now. But, it’s only half of Star Citizen’s problem. The other side of the coin is that Cloud Imperium Games is terrible at holding a date.

Chris Roberts is, fundamentally, incapable of compromising his belief that every aspect of development should be transparent.

I should say CIG is a company with the best intentions. I say this as someone who, in the course of my work, has had opportunity to get to know some of the staff in various offices and has gotten to peek behind the curtain a fair few times. The assets they show the public, let alone those that are playable, are only a small fraction of what they have completed in house at any given time. Where one aspect of the game seems to be in development hell, another aspect in another studio might be ahead of schedule. It’s a development hydra.

For my part, I know just enough to not worry about the game releasing. They’ll do it, and I can say that with confidence. They might piss off everyone in the process, but they’ll get the thing done. If I didn’t truly believe that there’s strong potential for a steady career as a content creator when the game is released I wouldn’t be wasting years of my life chasing down live streaming as a career path. Perspective: I started engaging the Star Citizen community when I was 25. By my estimates, I might be 32 when the game releases. Even now, a couple of outwardly incredible appearing months of income around holiday season updates are tempered by months upon months of below minimum wage work. I am fully cognizant of the risk I’m taking. It’s a luxury I can afford to take — at this stage of my life, I have no dependents.

Where CIG gets into trouble is their habit of routinely overpromising and underdelivering with their updates. This isn’t intentionally malicious behavior — there is an unbridled enthusiasm and optimism at the management level that, while sometimes endearing, is terrible for PR. Every time a date for an update is given, they 100% believe they’ll hit that date. And then the date goes by. So they change it up, maybe alter the way they present their schedule. And then that falls down too. It often feels like the only thing CIG is ever on time for is another fundraising opportunity. But here’s the truth of the matter: Chris Roberts is, fundamentally, incapable of compromising his belief that every aspect of development should be transparent. Everything is put out there on full display, including the failures. And yet, we can’t say it’s bad for business, because it’s that very quality that may be driving the game’s absurdly successful funding despite complications.

It’s no secret that eccentrics often make the best leaders, even if they need others to reign them in. Chris Roberts has that special Elon Musk kind of crazy. Chris’ vision and track record with the beloved Wing Commander series of games brought the classic space sim fans, now financially independent and with disposable income to back projects they believe in. (I’ve been lucky enough to be one of those fan funded projects.) As the game blew past funding goals and milestones, the scope of the title has evolved and shifted into something nearly unrecognizable from the original kickstarter pitch. No, it is not the game original backers pledged for. It’s now, for better or worse, the single largest technological and creative endeavor the video game industry has ever seen.

When people ask if they should buy the game, I tell them not yet. It isn’t a game yet.

People fund because, despite everything, Star Citizen represents the childhood dream of living in a fantastic sci-fi world like Star Wars. We may never touch the stars as adventurers, mercenaries, and explorers with our own spaceships, but Star Citizen may be the closest many of us ever come to living out those fantasies. Appeal and worth of childhood dreams cannot be quantified. While Star Citizen and Squadron 42 can be purchased bundled for $60 — the market average AAA game price — the ability to throw more money into development is there for those who want it. And many do. Who are we to say that the people who put in thousands — even tens of thousands — into the game’s development shouldn’t be allowed to? It’s their money, and their responsibility to manage it. While outsiders balk at the big figures some people put in, the truth is that they will, in the end, be playing the same game as those who bought in at the most basic level, and have access to all the same content. They get nothing more, and nothing less.

I’m one of those crazy people who invested in the dream. I grew up swinging a PVC pipe lightsaber and sitting in rapture watching NASA rocket launches. Dune and Ender’s Game were my sacred texts. The sci-fi section of Half Priced Books was my church. The first games I played were space simulators — and the hours I spent in middle school sneaking onto my computer in the middle of the night to play TIE Fighter, straining to hear my parents’ footsteps outside my room, came rushing back when I first saw Star Citizen. It was, and is, the revival of a genre largely dead for over a decade. Of course I was in all the way. I still am.

I like to think of myself as a realist when it comes to Star Citizen’s development. There’s a spectrum of rationale. CIG isn’t perfect. There are serious, legitimately concerning issues with management and PR that need to be sorted out if they want to be taken seriously by the general public, many of which can be infuriating and insulting to backers. (I write this on the eve of a major Holiday presentation, advertised even with specials on IGN, being unexpectedly pushed 24 hours at the last minute, disrupting mine and many others planned days.) At the same time, I can see past the fear mongering of those who, for one reason or another, are personally invested in the game’s failure. Reality is often somewhere in the middle of two extremes, and I tend not to pay mind to those whose entire identities revolve around the failures of others. So, you know, like half the internet, and bitter industry washouts.

It is the Star Citizen community that allows me to chase my dreams of being an entertainer. It’s them I owe, even if it means criticizing CIG…

As a well known content creator in the Star Citizen community, I am something of an unofficial community ambassador. I recognize that. Thousands of people over the last three years have seen Star Citizen for the first time through my daily show. Many have become backers. But my job as a content creator is not to sell them on the game, or to please CIG. There’s no line I have to toe, no check they cut me, no special relationship with corporate. My only duty is to the audience that supports me. Part of that responsibility is managing expectations of those invested or thinking of investing. I take it very seriously. When people ask if they should buy the game, I tell them not yet. It isn’t a game yet. Come back later, when the game is further along. They should only back if, like me, they can’t stop thinking about the possibilities of what could be; if what the game represents keeps itching their mind, and if they don’t mind sinking money into a game they might not play for another couple of years, or more.

The reality, like it or not, is that the game is funded. It’s happening. It is progressing. Nothing will change that at this point — not even big scary headlines about the latest setback. Now it’s a matter of managing noise and expectations.

Star Citizen isn’t the Jesus Game some think it is. Nor is it a scammy cash grab as others like to insist. It’s a passion project that attracts the same people to work on it as those who want to back it: people who believe in the vision.

Personally, I believe. Not just in the game. For whatever reason, the people who are attracted to the Star Citizen community are some of the most gracious, generous, and genuine gamers I have ever had the pleasure of meeting.

Good or bad, at the end of the day Star Citizen is just a game. And truth be told, as a content creator I owe Cloud Imperium Games nothing. It is the Star Citizen community that allows me to chase my dreams of being an entertainer. It’s them I owe, even if it means criticizing CIG when deserved, and I will continue to invest my time into them for as long as they allow me to do so.

Besides, if I stop now I’ll always wonder what if.

Matt Anderson

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