Bastian Koell

…. In our louder and louder world, says sound expert Julian Treasure, “We are losing our listening.” He recommends an approach he calls ‘RASA’ — receive, appreciate, summarise and ask. He says the art of conversation is being replaced — dangerously — by personal broadcasting.

Hold back from interrupting or overriding with your own points, thoughts and ideas. Dreeke says, suspend your ego.

…on’t need to tell your story; just encourage them to keep telling theirs. Make them feel important. For most of us, our natural reaction is to interrupt, but it also means that we are never fully present when someone is talking.