Glad you got it sorted. Shame on them for only sorting it to stem the tide of bad press. If I banked with HSBC I would leave them on your behalf, I have become very principled in my older age! I don’t bank with the Co-op for similar reasons (they cost me £1,000 in legal fees on top of the mess they created). I don’t bank with Barclays because they stripped me of hard earned cash as a teenager, were found to be in the wrong by the ombudsman and didn’t even offer an apology.