Professor @CCAIxD @DesignMBA / Mentor @Highway1io / Formerly @dlightdesign, @GEdesign, @Method_Inc, @Metadesign
Wonderful, Janna … thank you for writing this. A much needed exploration & discourse on this subject!
A major step for the Salesforce product & brand (!) experience, and an important example to the enterprise software space at large. I look forward to see this scale at & beyond Salesforce!
Why do I like anything you write?
Get tangible on real problems … I’m sure there are some for-profit & not-for-profit entities out there that would love to sponsor a couple of class projects :)