Brian BiehlinConsumerAffairs for BrandsIs your customer service team prepared for the holidays?Is your staff creating “WOW” moments? Learn how to beat the holiday buyers’ blues! Give the gift of excellent customer service this holiday…Jul 12, 2016Jul 12, 2016
Brian BiehlinConsumerAffairs for BrandsEngagement and reviews enhance B2B SaaS marketingHow do you make company purchasing decisions? Do you send out a general RFP, or do you start by asking colleagues about what products and…Jun 24, 2016Jun 24, 2016
Brian BiehlinConsumerAffairs for BrandsWhat Is The Zero Moment Of Truth?Traditionally, marketers have keyed in on three stages in the buying process: stimulus, point of sale, and customer experience. After being…Mar 22, 20161Mar 22, 20161
