Why You Never Hear from Your Loan Officer After Closing

Ben Chenault
Oct 14 · 3 min read

When most people close on a loan, they will never hear from that loan officer ever again. It’s really quite sad. They’ll go through a 30-day process with somebody who knows all of the intimate details of all their finances, but they will never hear from them the day after closing.

That is the norm we’re trying to break.

We’re a different kind of lender.

As a lender who really does care about our clients, we try to help you manage your debt for as long as you have it.

Oftentimes, the home and its mortgage are the two biggest assets and the two biggest liabilities a person will ever have. Helping somebody achieve that and then walking away should be considered malpractice.

We stick with you when things change.

After closing on your home, things change: new babies, home improvements, job situations, or finances. People always have questions about the options for their home, their mortgage, and their equity. A good, reputable lender will still be there during those times, whether it’s a day after closing or 10 years after closing.

Ask this question.

One way you can tell if a lender really is going to stick around is ask them how often you will hear from them. Ask how often you can expect to hear from them. If you do this after your loan has closed, most loan officers will be shocked at the question. They won’t know how to answer it. We will!

Good lenders are going to treat their clients like friends that they’ve just recently met. They don’t ever want to part ways because that’s not what you do with friends.

If you have questions about lenders, the loan process, mortgage debt, or anything else to do with home financing, hit us up. You can call 205–986–4220, connect with us on social media, or ping our website. We are happy to help you in any way we can.

— Ben Chenault,
Certified Mortgage Planner
NMLS# 130305
MortgageBanc / Fairway Nmls# 2289

Copyright©2019 Fairway Independent Mortgage Corporation doing business as MortgageBanc. NMLS#2289.4750 S. Biltmore Lane, Madison, WI 53718, 1–866–912–4800. All rights reserved. This is not an offer to enter into an agreement. Not all customers will qualify. Information, rates and programs are subject to change without notice. All products are subject to credit and property approval. Other restrictions and limitations may apply. Equal Housing Lender. Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License No 41DBO-78367. Licensed by the Department of Business Oversight under the California Finance Lenders Law, NMLS #2289. Loans made or arranged pursuant to a California Residential Mortgage Lending Act License. Georgia Residential Mortgage Licensee #21158.

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