Thanks Joe. We have been struggling with precisely the same issues and conversation over the past year. I want to thank you for several things. First, it is reassuring to hear others talk about this — we are not alone! Second, there is valuable learning in your post, including your code of conduct. We will steal shamelessly if that is ok. Finally, we were an early customer of Nutshell and continue to be avid users. Your post makes us all feel better about this decision and our ongoing relationship. Thanks!! Brian at Inovo.