Do you like scavenger hunts? Searching all over can be a fun game for kids. But when it comes to product management — well, hunting for clues to understand what is happening is not nearly as delightful. …

The word “promote” is interesting in a subtle way. It can mean different things depending on the context. Advancing in rank or placement. Contributing to growth or increasing awareness. Even presenting something for acceptance. …

“IT manages technology and projects — not customer experiences.” Have you heard this before? Not lately, I hope. Most companies are taking on major initiatives to focus all teams on customer experience. Not just customer-facing groups. …

“Hi there, this is Fred from X!7ZO…” So glad I answered the phone because I cannot wait to be sold to, thought no one ever. …

There is a specific type of person who gets excited about looking ahead — far ahead. The type of person who enjoys challenging what is known to be true today. Big enterprise transformations require that type of forward-thinker. Since you are reading this, you might be a product or company…

All lasting companies change. The most successful ones transform in meaningful ways that continuously increase value for customers and employees. Recently, I have been sharing in detail what enterprise transformation looks like and what it requires from a strategic and tactical perspective. But with so many moving parts, you might…

Most founders care deeply. I know that I do. About everything that Aha! is and will be — the people and the product. About everything that does not go the way we want it to. I care about every little detail. Yet, the skyrocketing growth of the company means that…

The day has come. Your teenager is finally ready to part with their toy collection. In the old days you might have held a yard sale and tacked flyers up around the neighborhood. Not anymore. …

“Can we grab a cup of coffee?” For some reason, this has become the casual beverage of choice for venture capitalists and just about anyone else who wants to get together and talk “growth.” But I do not drink coffee. …