James Royal-Lawson – Medium

James Royal-Lawson

James Royal-Lawson

Loops, arcs, terrain, and domain — 4 elements of service design

In this article, I build on Stephen Anderson’s thoughts about customer journeys and how we work with them as designers. I expand on the…

Sep 14, 2021

Loops, arcs, terrain, and domain — 4 elements of service design

Sep 14, 2021

James Royal-Lawson

I suspect you might be a bot

Chatbots are increasingly used in customer service, but can you tell? How important and necessary is the human touch in our conversations?

Oct 9, 2017

I suspect you might be a bot

Oct 9, 2017

James Royal-Lawson

The future of design is words and data

We are experience architects, a firm step away from pixels

Oct 25, 2016

The future of design is words and data

Oct 25, 2016

James Royal-Lawson

Transitions and Animations and All That Jazz

How do we successfully design and implement movement into our websites and products?

Apr 6, 2016

Transitions and Animations and All That Jazz

Apr 6, 2016

James Royal-Lawson

The kettle that never boils

In the race for new products and features, sometimes we lose sight of why something exists in the first place.

Feb 24, 2016

The kettle that never boils

Feb 24, 2016

James Royal-Lawson

When Serial goes parallel

A reflection on the listener experience of podcasting

Feb 9, 2016

When Serial goes parallel

Feb 9, 2016

James Royal-Lawson

Why Did Buffer’s social referral traffic vanish?

A primer in understanding changes in your analytics data.

Nov 2, 2015

Why Did Buffer’s social referral traffic vanish?

Nov 2, 2015

James Royal-Lawson

The UX Divide.

Various drafts of this post have been with me for years.

Sep 9, 2015

The UX Divide.

Sep 9, 2015

James Royal-Lawson

James Royal-Lawson

UX. Analytics. Optimisation. Analytics. @uxpodcast co-host. Online since 1986. Educated as economist, digital at heart.

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