Christina BeavisTHE MISTAKES EMBRACED & LESSONS LEARNEDWe’ve spent the last month examining the corporate cons, the disingenuous apologies, the utter lack of follow-up — but as the leaves turn…Aug 31, 2018Aug 31, 2018
Christina Beavis.SUCKS-ing Your Way Out of ItWe’ve been hard on some of the companies we’ve highlighted over Catfish Month, but the truth is that we’ve got a soft spot — we believe in…Aug 29, 2018Aug 29, 2018
Christina BeavisHOW TO LOSE A CUSTOMER IN 5 WAYSHey, did you hear about the 2016 Uber data hack?Aug 20, 2018Aug 20, 2018
Christina BeavisWHY CUSTOMERS ARE NO LONGER EMPATHETIC TOWARDS MEA CULPA ADSA time-honored tradition of corporate America, the apology ad has experienced something of a renaissance in the past year. Uber, Facebook…Aug 16, 2018Aug 16, 2018
Christina BeavisWHAT IS A CATFISHING COMPANY?The term “catfish” has been co-opted. No longer reserved for a delicious low-mercury dining option, it has become an epidemic of online…Aug 13, 2018Aug 13, 2018