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When most people think of artificial intelligence (AI), they think of it as an abstract or outside influence — something apart from our own personal interactions. It’s a tool more than anything, and yet already, AI has become deeply integrated into our lives — influencing how we communicate with one another. It promises to become even more so in the future.

While it’s unlikely in the short term to see AI supplant how we have conversations with friends and family, it is becoming a prevalent tool in how we engage with the Internet, reply to professional contacts, and request support from the companies with which we interact. …


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Nothing has been more pervasive, and fundamentally important, during the pandemic than technology. It is the connective tissue that is keeping society together while we practice social distancing, remote work, and distance learning. Almost every single one of us is using online tools to communicate with one another in real-time every day. Children are meeting with teachers on Zoom, Teams, and Google Meet five days a week. Non-essential workers are completing most, if not all, of their work remotely. Technology is enabling us to bridge those divides, and until we have a vaccine or effective treatment, it’s unlikely to change.

At this point, technology has become a fundamental resource that is needed to interact with the world, and for good reason. The pandemic has made it necessary for us to leverage and integrate technology into our lives as a way to enhance communications. But there is a second element of communication that is equally important in the pandemic: empathy. People feel more vulnerable than ever right now. Rapidly shifting between working at home or working in an office. Being isolated from colleagues and friends for days or even weeks at a time. In April alone, there was a 1,000 percent increase in emotional distress calls, and things haven’t gotten much better in the five months since then. As we come to rely increasingly on technology to keep us together, we need to ask more of those tools. Technology cannot ignore how people feel — their stress levels, pains, and anxieties. …


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When most people think of artificial intelligence (AI), they think of it as an abstract or outside influence — something apart from our own personal interactions. It’s a tool more than anything, and yet already, AI has become deeply integrated into our lives — influencing how we communicate with one another. It promises to become even more so in the future.

While it’s unlikely in the short term to see AI supplant how we have conversations with friends and family, it is becoming a prevalent tool in how we engage with the Internet, reply to professional contacts, and request support from the companies with which we interact. …


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Remember when your parents used to argue and then they toned it down so as not to “upset” the children? Perhaps you even modulate your tone when your dog is in the room so as not to see his fuzzy face frown. Your kids’ emotions are important, and they are infinitely empathetic. When you are tense, they pick up on your vibes.

Well now, there’s a new kid in town: artificial intelligence (AI).

Your smart device can deduce your emotional state from the inflection in your voice and the pitch of your volume. This is a wondrous breakthrough that can bring your digital assistant into your inner sanctum. …


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You are smart with your money. You budget carefully, research intensely, and only trust your savings with established institutions… so shouldn’t those institutions match your wits when it comes to smart technology?

Artificial intelligence (AI) can elevate the conversation between customers and bankers. Every fiduciary interaction involves data and a human component, so AI is uniquely positioned to enhance the banking interface in the years to come. By understanding the opportunities and challenges of integrating AI into banking systems, managers can unlock a vault full of possibilities.

Sound Investments: You Make The Call

The vast majority of banking transactions are performed without uttering a word. Most consumers click on their account to quickly check the balance and then go about their day. …


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This month, our #EmotionAIchat Twitter discussed the topic, “Mediated Conversations Through AI.” Below are each of the questions along with some of our favorite answers for you to check out, but if you want to see the whole chat, head over to Twitter and follow the #EmotionAIChat hashtag!

Question 1: What are some use case examples of using AI-mediated conversation within the financial industry?

Question 2: How can companies in this industry benefit from the implementation of AI-mediated conversations?

Question 3: Do you feel that customer service interactions will improve with the implementation of AI-mediated conversation? …


VoiceSignals #22 — Musings on Voice tech news

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Yes, we know this can’t continue for long. You miss your colleagues, the burnt coffee, the buzz in the background, the social distance from your… kids.

You want to get back into your cubicle…ahem, large corner office I mean. Though that doesn’t mean voice and the technologies, you need for working from home (WFH), won’t be useful in the office. Here are a few things you can do with your voice that will always make your life easier:

Record a live presentation and transcribe it
Almost every mobile phone in the market now offers built-in speech-to-text for emails, SMS, or any other use. Also, there are online services like Rev offering audio to text services online starting from $1.25/min. …


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The retail industry has been rocked by Covid-19. Brick and mortar stores struggle to implement sanitation protocols, shoppers bicker about wearing masks and social distancing, and business owners are wary to reopen without a clear path forward.

Perhaps AI is the voice we need to guide the way back to prosperity.

Artificial intelligence can usher in a new age of responsible retail, taking billions of data points into consideration as it reshapes the way we interact with the economy. Our demand for quality and convenience only grows, but our access to goods and services has been disrupted by the novel coronavirus. …


VoiceSignals #21— Musings on Voice tech news

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AI for Good

We’ve all read about how AI may be weaponized, or how the data that is used to build its models can be biased and discriminative. While there’s a lot to be debated and …regulated in the end, we must not overlook the many ways AI can be used for good. During our monthly #EmotionAIChat(s) on Twitter, there’s always a question on how AI can be used for the greater good or specifically to help struggling industries during this COVID-19 pandemic. So we decided to dig a bit and see what’s out there…

Predicting COVID19 — Scientists used AI to find 3 tell tale signs that predict the disease. The algorithms discovered 3 changes in the body that precipitate severe illness: Body aches, levels of enzyme alanine aminotransferase (ALT), and hemoglobin levels. The AI figured out these 3 features were the most accurate at predicting a severe COVID-19 case. The algorithm showed a 70%-80% accuracy at predicting the risk of acute respiratory disease syndrome (ARDS). …


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This month, our #EmotionAIchat Twitter discussed the topic, “When Empathy Meets the Economic Fallout” Below are each of the questions along with some of our favorite answers for you to check out, but if you want to see the whole chat, head over to Twitter and follow the #EmotionAIChat hashtag!

Question 1: What are some of the key ways the pandemic has/will continue to impact the economy? #EmotionAIChat

Question 2: What are some of the AI solutions already in place to help combat these economic changes? #EmotionAIChat

Question 3: How can Emotion AI and its ability to increase empathy impact the economic fallout? …

About

Behavioral Signals Team

Emotionally Intelligent Conversations with AI

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