CONFIDENCE IN BUSINESS — AUTOMOTIVE INDUSTRY PERU
Talking about confidence in Peru is somewhat difficult.
Crime rates continue rising, despite politicians’ promises to stamp it out. Between 2020 and 2021 we had an 18% increase in complaints filed with the SIDPOL (Police Complaints System), these complaints come from both private criminals and also from the so-called “corporate criminals” who come to be companies dedicated to defrauding citizens.
The message is clear: YOU HAVE TO BE CAREFUL WHEN YOU BUY OR SELL A GOOD.
Now, imagine the challenge that it represents for a Peruvian to sell his vehicle without being scammed. Knowing that there are classic scams such as:
• People who quote you to see the vehicle and end up pointing a gun at you to rob you
• Scammers who pay you for the value of a car with a bad check
• “Trusted” people who say they will pay you for the entire vehicle in installments and then disappear
I work in a multinational company that operates in Peru and is dedicated to the purchase of vehicles and I would like to tell you about the “incredible” (less credible for many) service that we provide and how difficult it is to make it “credible”.
The company where I work through a phone call offers you a purchase price for your vehicle and if you agree we can go to your house to buy it. We arrive at the door of your house and check the vehicle, if you accept the offer we proceed to sign the contract that we already have printed for you. In this way we seek that you can sell your car without leaving home. Amazing, right? Working in this company helped me understand what confidence is.
- Confidence is accompanying the client to the bank so that they can withdraw the money that we have just paid them and know that we are not scamming them.
- Confidence is accompanying the client to the notary so that they physically sign the contract and know that we are a formal company.
- Confidence in my country and in the company where I work is doing everything necessary so that the client believes in you.
Because throughout our lives we will face different social, cultural and economic contexts that will make the work something perhaps difficult or perhaps bearable. The only thing we must not lose is confidence in ourselves and in the value proposition that we are building.
