reMarkable starts shipping, but work has just begun

Have to say I have lost all excitement for this product. Originally told end of August, then mid September, then the end of September and now we are into October and no further comms, no details on the next false shipping date… real shame.. Real shame… ☹. Now I just have to hope I can get my money back but considering I have already sent 2 other emails to them over the last 3 weeks and not heard anything back, I think I should assume I have lost that as well!!