Fascinating. I have a similar insight from SeeClickFix:
Occasionally we will we hear from government officials on-boarding to SeeClickFix that they want the citizens reporting to them via the platform to be personally identifiable.
One interesting caveat: If a government was to try and host an open communication platform themselves, moderation and accountability might proove more legally challenging given freedom of information and open record laws. Operating under old assumptions that officials are the sole facilitators and regulators the need to regulate in a traditional fashion becomes apparent. If the official simply thinks of themselves as a participant or user in a system with its own governance the opportunity to engage in new ways becomes more possible.
To return to AirBnb, Uber and Umi Kitchen(which will raise questions about food safety policy at scale) I wonder if a new form of legislation is in order. Possibly a legislation that defines acceptable levels of crowd accountability for platforms while providing fall-back regulation where no such accountability is in place.