Ben FosterininSidedWhat the Age of the Customer Means for Digital BusinessWhat lessons can be taken from digital CX leaders?Sep 20, 2017Sep 20, 2017
Ben FosterininSidedThe Value of Real People’s Opinions: Why User-Generated Content Is So Popular In These 6 CategoriesConsumers trust other people’s opinions much more than branded content. Here’s why.Sep 18, 2017Sep 18, 2017
Ben FosterininSidedWhy Educating Your Customers Results In Higher LTVBetter-educated customers are more likely to buy. And when they do, the odds are good they’ll spend more.Sep 14, 2017Sep 14, 2017
Ben FosterininSidedWhat the Success of Rotten Tomatoes Says About the Power of ContentRotten Tomatoes is at the convergence of a few massive trends that are reshaping legacy industries like entertainment.Sep 12, 2017Sep 12, 2017
Ben FosterininSidedThe Hidden Connection Between CX and Revenue in TelecomTelecom has incredible potential for increasing revenue by doubling down on CX.Sep 8, 2017Sep 8, 2017
Ben FosterininSidedIs Customer Obsession the Future of Retail?The retail environment is challenging. Retailers can set themselves apart by focusing on customer experience.Sep 7, 2017Sep 7, 2017
Ben FosterininSidedYes, Millennials Are ‘Killing’ the Economy. Transparency Is Your LifesaverTransparency matters to Millennial citizens and consumers. Here’s why.Sep 5, 2017Sep 5, 2017
Ben FosterininSidedGrowth Hacking Through CX: How Focusing on Customer Conversations Leads to Higher RevenueEngaging customers via conversations is a reliable way to improve the customer experience (CX).Sep 1, 2017Sep 1, 2017
Ben FosterininSidedThe Secret of Great Customer Service on Mobile: P2P Conversations90% of people report dissatisfaction with brands’ current mobile support efforts, but P2P conversations can close the gap.Aug 30, 2017Aug 30, 2017
Ben FosterininSidedLaunch Pad: 3 Community Launch Lessons from Tuenti, Eneco, and T-MobileIf you’re just getting started on the journey to building a thriving community, here’s where we recommend you focus your energy.Aug 28, 2017Aug 28, 2017