Let’s Talk about the NJ E-ZPass Website


The NJ E-ZPass website looks like the it was designed by a transit director’s nephew in 2000. Maybe it looks like work you did in the early aughts. I’ve made worse looking sites than this in my career, but in every case someone came along and redesigned it. Sometimes they euthanized it.

The side nav bar is uncomfortably wide and connected to the top, a hallmark of early 21st century sensibilities. There are so many fonts.

That faded background image.

Four. Different. Gradients.

You could do your doctoral thesis on this skeuomorphic masterpiece.

First of all, think about the fact that when this site was made, newsrooms existed. And someone got paid to use the transform tool on a pushpin graphic. They had to pull up the corner to make it look like this circular, dual colored post-it has been there for a while and seen some things, such as the previous PHISHING ALERT.

But here’s the sad thing — this site might make your eyes bleed, but it loads in under a half a second.

I ran this on Hubspot’s website grader https://website.grader.com/results/www.ezpassnj.com

The NJ E-ZPass website provides quick and easy access to the things people want. I have no doubt where to find my account information. It passes a lot of the tests Eric Meyer and Sara Wachter-Boettcher talk about in Design for Real Life, especially for people with traffic tickets or who have been hacked.

Maybe the NJ E-ZPass website isn’t that bad.

It’s better than Rhode Island’s.

Like what you read? Give Ben Garvey a round of applause.

From a quick cheer to a standing ovation, clap to show how much you enjoyed this story.