How big is the manual for an aircraft carrier?
Dave Gray
826

Dave, this resonates strongly with me. I like the story and the lesson. Here’s a question in response to the concept of a “manual-less” org: what about large orgs that are in highly regulated industries? What happens when heavy regulation mandates a “well controlled” environment, where the government regulators can step in at a moment’s notice and demand: “show us your manual.”