Postmortems are a collaborative effort thriving on feedback. Make sure to share first drafts internally with your team. Once the review is complete, share the …
Publishing more postmortems ultimately means being more transparent about failures, which in turn builds trust in our team and makes our platform more reliable. We’re an internal service provider after all.
…ing together a decent postmortem often takes a couple of hours, but the effort is usually worth it! Just remember to start the work as soon as possible, with events still fresh in mind.