Benoit GagnonAre canned answers paying-off in Customer Service?Accenture revealed in their 11th annual Global Consumer Pulse Survey that a large majority of consumers “prefer dealing with human beings…Feb 17, 2017Feb 17, 2017
Benoit GagnonUnlock the value of your most underused corporate assetThink of it for a second: Customer Support (CS) may be the only interaction your customers have with your brand. If you still see it as a…Jan 24, 2017Jan 24, 2017