Ben Poretzky

Model your KPIs around how users measure success and not around business goals.

When I interview managers today, I get excited about people who walk through the door having managed a wide range of teams for many years. You can tell very quickly that what they bring to the room is the kind of confidence and stability that says they’ve weathered a lot — times of scarcity and times of plenty — and they’re not going to be thrown off by a few storm clouds ahead.

This is because management isn’t some skill like drawing where you can just practice in isolation for hours and hours on end. You need to have the opportunity to be stretched in certain situations in order to learn and grow.