Jul 23, 2017 · 1 min read
Is Slack a feature or an application? The biggest challenges for Slack, besides usability (as you mentioned) it lack of a defined market and use cases. When you create a new category (or at least help drive adoption of a new category) you pay a price for educating the market about the efficacy of your product category. Is $6/user a good price? It could be greatly undervalued.
In this space the people and processes greatly lag behind tools. The question for Slack is can they last long enough for those to catch up”
