Our Elected Leaders Are What We Measure

Very often in my speeches and presentations I use the phrase “you are what you measure.” The point of this is that what you measure becomes the incentive for your team and impacts their behavior. If you are measuring Time-To-Close for customer service tickets, you risk incentivizing speed over quality and customer satisfaction.

Now let’s look at politics. There are qualifications which we place on public offices and then there are the metrics we use to measure the candidates. They are NOT aligned. The qualifications include executive leadership, policy knowledge, collaboration. However, the metrics focus on popularity. And the gauntlet the candidates must go through requires some of the worst qualities we see in people.

Our elected officials ARE what we measure.

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