4 Myths about Business Process Outsourcing
Business Process Outsourcing (BPO) is a huge industry globally which generated about $143 billion in 2013. Out of that approximately $81 billion was generated by India.
India tops the list of countries providing BPO services with an overall rating of 7.1 and huge workforce which appoints nearly 1.98 million people directly and 7.5 million people indirectly.
And even then there are many false myths about BPO industry. Here are some of the most common myths:
BPO employee takes calls only:
BPO is all about taking calls and making calls is a wrong perception. BPO stands for Business Process Outsourcing. ‘Outsourcing’ means contracting a company or people to work for you in some specific department, it can be any department. Providing customer service, technical support service or telemarketing is just a part of it. Other key areas of BPO are IT service, data entry services, data conversion service, data processing, online research etc.
BPO industry has no place for a long-term career:
Why not? Of course, anyone can have a long career in a BPO. They offer enormous growth to those who seek to learn and get the hang of things. From running operation to handling clients, working in a BPO also requires great individual skills which one must hone constantly to grow. Many CA’s and MBA graduates get hired by BPO’s for the growth of the company.
There isn't much of learning in the BPO industry:
Working in the customer support as well requires learning English, how to speak, accent neutralization, understand different accents and so much more and as the profiles keep on changing so does the skill set. So, there’s always more than you can see. Working in a BPO exposes a person to working in an international environment and provide work of international standards.
Anybody can get a job in the BPO industry:
Not really! As many people seem to think that getting a job in a BPO is really easy and put that industry as a last resort; it’s not that easy. Many companies offers business process outsourcing services for different clients for different projects and each project has something new to offer and demands variety of skills. Even for smoothly running a technical support project. BPO requires voice experts, trainers, IT support, operations manager etc. all for one project.