Sep 20, 2016Designing for what your users do (not what they say)In theory, designing a new product should be easy: interview your users, find out what they want, and make it. Unfortunately, in practice the process is never quite that straightforward. …UX4 min readUX4 min read
Aug 17, 2016Design, test, iterate: Thermostat (part 2)In part 1 of this article, I discussed how I defined the design problem for a particular client. This article will cover how I went about finding a solution to that problem. My design process is essentially non-linear. I start with what I believe to be a good solution and…UX9 min readUX9 min read
Aug 15, 2016Defining the problem: Thermostat (part 1)“Defining the problem” is the process of determining why we are making this product in the first place and for whom. It is in this stage where clients reap a large part of the value of hiring a designer. That can be a confusing notion for clients because they often…UX Design6 min readUX Design6 min read
