William DavisCharacteristics of a Good CSM vs Bad CSMIn my experience I have found that there are certain characteristics that a Good CSM will possess that set them apart, and ensure that…Sep 15, 2023Sep 15, 2023
William DavisKPIs For CSMsKey Performance Indicators (KPIs) for a Customer Success Manager (CSM) can help measure the effectiveness of their efforts in ensuring…Sep 15, 2023Sep 15, 2023
William DavisWriting OKRs for your CS TeamObjectives and Key Results (OKRs) for a Customer Success team should be designed to align with the broader goals of the organization while…Sep 15, 2023Sep 15, 2023
William DavisDigital Customer Success JourneyA digital customer success journey is the process through which a customer interacts with a company’s digital platforms and services to…Aug 26, 2023Aug 26, 2023
William DavisTop Trends in Customer SuccessPredicting the exact future of customer success is challenging, as it can be influenced by a variety of factors including technological…Aug 3, 2023Aug 3, 2023
William Davis2023 CS Software LandscapeIn 2023, the market offers a range of customer success platforms, each with unique features and capabilities. Here are some top platforms…Jun 11, 2023Jun 11, 2023
William DavisThe 2023 Economy and Customer SuccessThe current downturn in the SaaS (Software as a Service) industry will impact Customer Success in the following ways, are you ready to make…Jun 7, 2023Jun 7, 2023
William DavisWhy do we need Customer Success Operations?Been hearing a lot of talk in CS Circles about Digital Customer Success. But how many companies are invested in a Customer Success…May 20, 2023May 20, 2023
William DavisWhat does the future of Customer Success look like?The future of customer success is likely to be shaped by several trends that are already emerging. Here are a few key areas where we can…Mar 28, 2023Mar 28, 2023
William DavisWorld Class Onboarding‘The Journey of a Thousand Miles begins with one step,’ is a common phrase from ancient Chinese Philosopher Lao Tzu. We have all heard it…Jan 25, 2023Jan 25, 2023
