It’s also fair to look at the overall system in place. Because Twitter isn’t an isolated case. The ethical chickens of Silicon Valley have come home to roost this year. And in most situations what we’re seeing is that Silicon Valley, which is very good at evaluating technology, sucks at evaluating human interaction. They’re very good at pushing their companies towards how to do things, but seldom ask whether those things should or shouldn’t be done. We’re seeing the results of that now, as companies like Twitter and Facebook are coming to terms with what exactly it is they broke by moving fast.
…f a more systemic truth in business and society as work is increasingly automated and commoditized: Creativity is the world’s most human craft and, despite countless new devices and mediums, creative people remain at the center. The more the world changes, the more important creativity becomes.
User experience design is about collaboration between designers, colleagues, the business and users, to get the most useful and usable product created. You need to work with as many people as possible to get their ideas, insights and perspective on what you are designing.