Bindy Egden – Medium

Bindy Egden
in
JRNY

COVID-19 — Why Digitising the Customer Experience is More Important than Ever for Insurers

COVID-19. It’s testing us all.

3 min readMar 24, 2020

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COVID-19 — Why Digitising the Customer Experience is More Important than Ever for Insurers

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Bindy Egden

Is your strive for perfection creating heat loss? Why near enough is sometimes good enough

There’s a perfectionist in all of us…well most of us. If the discovery of Tom Cruise’s tooth in the middle of his face is difficult for…

5 min readJan 30, 2020

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Is your strive for perfection creating heat loss? Why near enough is sometimes good enough

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Bindy Egden
in
JRNY

How InsurTech Can Reduce the Insurance Protection Gap

We talk a lot in insurance about putting the customer first. We aim to serve each individual person or business as best as possible to…

3 min readNov 25, 2019

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How InsurTech Can Reduce the Insurance Protection Gap

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Bindy Egden
in
JRNY

10 Ways to Improve the UX & Conversion Rate of Insurance Forms

Why is the user experience of insurance forms important?

6 min readAug 19, 2019

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10 Ways to Improve the UX & Conversion Rate of Insurance Forms

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Bindy Egden
in
JRNY

Don’t worry about your job — digitising insurance will only make you more productive

Gartner predicts that one in five workers will have Artificial Intelligence (AI) as their co-worker by 2022.

3 min readAug 6, 2019

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Don’t worry about your job — digitising insurance will only make you more productive

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Bindy Egden
in
Chatbots Journal

How to Implement Conversational AI

So you’re thinking about adding conversational AI to your digital arsenal?

6 min readMay 19, 2019

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How to Implement Conversational AI

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Bindy Egden
in
Chatbots Life

Facebook Teams up with Stanford University to Develop Self-learning Chatbots

Artificial Intelligence (“AI”) researchers from Stanford University and Facebook appear to be joining forces to develop “self-learning”…

3 min readJan 27, 2019

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Facebook Teams up with Stanford University to Develop Self-learning Chatbots

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Bindy Egden
in
JRNY

How Insurance Companies Can Make Policy Suggestions and Process Claims With Artificial Intelligence

When one thinks of researching insurance policies or making a claim, one’s mind shortly thereafter shifts to anticipation of frustration…

5 min readJan 17, 2019

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How Insurance Companies Can Make Policy Suggestions and Process Claims With Artificial Intelligence

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Bindy Egden
in
JRNY

Implementing Digital Transformation in Your Organisation

There are many interpretations of what ‘digital transformation’ is.

8 min readDec 9, 2018

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Implementing Digital Transformation in Your Organisation

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Bindy Egden
in
JRNY

What’s the Difference between Emotionally Intelligent Chat Solutions and Regular Chatbots?

All chat solutions are not created equal.

4 min readNov 28, 2018

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What’s the Difference between Emotionally Intelligent Chat Solutions and Regular Chatbots?

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Bindy Egden

Bindy Egden

A former commercial lawyer, Bindy is now JRNY’s Head of Marketing with particular interest in digital growth, emerging technologies and sustainable business.

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