Nicole CollinsUsing Customer Service to Get Back CustomersThere are many different types of customer interactions a customer service employee may have to deal with. Many of those include simple and…Jan 22, 2018Jan 22, 2018
Nicole CollinsFour Tips For Doing More With Less With Your Social Media StrategyFor most small businesses with a social media strategy, it’s the business owner that has to manage social media accounts on top of all of…Dec 30, 2017Dec 30, 2017
Nicole CollinsMarketing: A Focus on Social MediaMarketing to customers these days can feel a bit messy. A business has to be involved in marketing methods all over the internet, including…Dec 22, 2017Dec 22, 2017
Nicole CollinsHoliday Customer Service: Do it RightWith the holiday shopping season in full swing, your customer service department is probably flooding with phone calls, emails, chats, and…Dec 14, 2017Dec 14, 2017
Nicole CollinsBalancing AI and Human Personalization In Your BusinessAs a society, we’ve changed the way we communicate with each other and with businesses. And in a weird way, we’ve almost come full circle…Dec 6, 2017Dec 6, 2017
Nicole Collins5 Holiday Digital Marketing TipsThe holidays are here, which means most people have already started their holiday shopping. This year is going to be especially big…Nov 30, 2017Nov 30, 2017
Nicole CollinsWhy Businesses Need Machine Learning NowMachine learning is the ability of an artificial intelligence program to be able to learn from experiences without necessarily needed to be…Nov 24, 2017Nov 24, 2017
Nicole CollinsHow to Improve Bank Customer ServiceBanks tend to have a hard time staying on top of the latest technology trends and incorporating them into their regular, everyday use, let…Nov 15, 20171Nov 15, 20171
Nicole CollinsFive Tips For Improving Your Instagram Marketing StrategyMore than half of Americans (55%) are on Instagram. It has consistently been the fastest growing social media platform for more than a year…Nov 9, 2017Nov 9, 2017
Nicole CollinsHow Giving Away Free Advice Can Still Earn You MoneyIn Christopher Nolan’s Dark Knight film, the Joker, played by Heath Ledger, says to the mob, “If you’re good at something, never do it for…Oct 30, 2017Oct 30, 2017