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Solving complex problems and selling their solutions is critical for personal and organizational success. For most of us, however, it doesn’t come naturally and we haven’t been taught how to do it well. Research shows a host of pitfalls trips us up when we try: We’re quick to believe we understand a situation and jump to a flawed solution. We seek to confirm our hypotheses and ignore conflicting evidence. We view challenges incompletely through the frameworks we know instead of with a fresh pair of eyes. And when we communicate our recommendations, we forget our reasoning isn’t obvious to our audience.
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Book ID Asin: 3319893742
Book Title: Cracked it!: How to solve big problems and sell solutions like top strategy consultants
Book Author: Bernard Garrette,Corey Phelps,Olivier Sibony
Book Format and Price:
Book Format Name: Kindle
Book Format Price: $9.31-$19.24
Book Format Name: Audiobook
Book Format Price: $0.00
Book Format Name: Hardcover
Book Format Price: $24.00-$34.99
Book Format Name: Paperback
Book Format Price: $36.74
Book Format Name: AudioCD
Book Format Price: $43.73
Book Price: $34.99
Book Category: Books, Business & Money, Management & Leadership and unknown
Book Rating: 319 ratings
Cracked it!: How to solve big problems and sell solutions like top strategy consultants by Bernard Garrette,Corey Phelps,Olivier Sibony Book Review
Name: Amazon Customer
Rating: 5.0 out of 5 stars
Title: A good book for developing a systematic approach to problem-solving
Date: Reviewed in the United States on March 4, 2020
Review: Cracked It! provides methods and insights from the consulting industry on strategy, decision-making and problem-solving. The focus of the book is on complex business problem-solving, utilizing what the authors call the “4S” method (State — Structure — Solve — Sell), which is decomposed and explained step by step and applied to an abundance of real-world and fictitious examples. Common pitfalls to avoid, tips, frameworks and a variety of other tools are provided throughout the book to assist in the problem-solving process. The reading is enjoyable and easy to understand. It may feel lengthy at times, especially for the number of examples, some of which, in my opinion, could have been omitted or shortened without compromising the core content.
As a preamble to the 4S Method, the authors introduce some of the most common errors made by problem-solvers. A highlight from this section is the emphasis on defining (stating) the problem correctly. This resonated with me as business problems are often abstract and highly complex, and a flawed understanding of the problem can lead people to fall for solution confirmation — in other words, starting from potential solutions rather than beginning with the problem. By utilizing the TOSCA framework proposed in the book, problem-solvers identify the Trouble, Owner, Success Criteria, Constraints and Actors to structure a core question that serves as the problem statement, which helps avoid the common pitfalls of problem definition.
The 4S Method that the authors propose is derived from the Problem-Solving Approach of Consulting but identifies and overcomes some of its limitations to make it more fungible for a broader range of problems. The steps look simple at first, but the authors elaborate deeply into each one, and the number of frameworks, tools, criteria, and advice becomes a little overwhelming for a quick read. It is definitely a method worth studying, but I found it needs to be taken in by parts to be fully grasped. I really like that it incorporates the “Selling” of the solution as one of the steps of the process since this is often overlooked by other problem-solving methods. Selling the solution persuasively and effectively is as important (or maybe more) as finding the right solution, and the authors dedicate a full two chapters to how this can be accomplished.
It’s true that every problem is different, but I believe the book does not fully address which cases to use problem-structuring approaches (hypothesis-driven or issue-driven) and this idea remains a bit vague after reading. The Design Thinking approach is clearer in terms of when to use, as the book provides a checklist of questions to determine whether it should be utilized or not. Learning about Design Thinking was another major takeaway from this book, as it applies to problems that are human-centered, overly abstract or ill-defined and that require the use of empathy and “user” perspective to be understood.
Even though this book isn’t perfect, it has many valuable lessons and advice on problem-solving strategies for business problems and beyond. The application and demonstration of the concepts are very good and while some of the content may extend longer than desired, the book is certainly worth the read.
Name: s lo
Rating: 4.0 out of 5 stars
Title: Very solid book on problem solving.
Date: Reviewed in the United States on July 25, 2020
Review: A very good book on problem solving. The authors presented a structured framework for defining a problem, analyzing a problem, and ideating a solution. They also shared tips on presenting the solution to stakeholders. I find this book extremely useful.
It is written in a slightly textbook like manner, which makes me feel a little dry at times. Nevertheless, highly recommended read. I wish I read this earlier!
Name: Rodrigo Martin Campo
Rating: 5.0 out of 5 stars
Title: Completo, de la A a la Z. Bastante claro y aporta en cada página
Date: Reviewed in the United States on September 20, 2019
Review: Cómo profesor enseño problem solving en una prestigiosa universidad y este texto reúne mucho más de lo que esperaba.
Además de la parte analítica, trae todo un segmento completo dedicado a la tarea creativa de soluciones y siempre, atentos a tips prácticos para comunicar y persuadir de los hallazgos de manera profesional y ética.
Ya lo intuía y por ello anexaba ciertas materias. Sin embargo, y claramente, me quedo con las de este texto. En especial el aporte estructurado de creatividad y lo esencial de las presentaciones.
Name: Cliente Amazon
Rating: 5.0 out of 5 stars
Title: A powerful tool professionals of all the areas
Date: Reviewed in the United States on May 23, 2020
Review: A very good book, with a so easy to read structure. It is a good tool for consultants, advanced students and professionals of all areas. I enjoyed it a lot and, as a consulter and professor, I found a lot of resources to improve my work. I would like an advanced second part!
Name: JRVV
Rating: 5.0 out of 5 stars
Title: Useful and Comprehensive Reference on Decision Making
Date: Reviewed in the United States on November 10, 2019
Review: This book provides both a methodical and multi-track approach in problem solving and decision making. I found the chapters on stating and structuring the problem very practical and useful. In the problem statement phase, it suggests three different routes (depending on the facts and data available) to arrive at a practicable and well-formed problem definition. Time spent reading is worth it. Highly recommended!!!
Name: David
Rating: 5.0 out of 5 stars
Title: Solve your biggest business problems in a snap
Date: Reviewed in the United States on June 8, 2019
Review: If you’re a consultant or planning to get into the industry, don’t take another step without reading this book. How to address big as well as smaller business problems is all here. It’s been enlightening and a book I can always go back to and find new approaches to addressing any business issue I have to face, with the knowledge that I can get it done
Name: Amazon Customer
Rating: 5.0 out of 5 stars
Title: Not perfect, but great
Date: Reviewed in the United States on March 4, 2019
Review: Though this book is not perfect, but it does deliver on complex problem solving. It provides a clear framework, structure and reasoning. Easy to understand case studies and real life examples. Very good diagrams indeed! Highly recommended to those who wants to consult, or just practice problem solving everyday in their life.
Name: Wojciech Papierowski
Rating: 5.0 out of 5 stars
Title: Fanstastic book
Date: Reviewed in the United States on November 15, 2019
Review: Great timing, the scope of the book corresponds to the most important challenges of the 21st century — wicked problems. It is from this book that you will learn problem solving methodology. Many thanks to the authors.
