Blake McGregor – Medium

Pinned

Blake McGregor
in
IBM watsonx Assistant

How to build a chatbot… that doesn’t get stuck

How you can use chatbots within your company to prevent circular customer service interactions. AKA “the spiral of misery.”

4 min readApr 1, 2021

--

How to build a chatbot… that doesn’t get stuck

--

Pinned

Blake McGregor
in
IBM watsonx Assistant

Why is it STILL so hard to build a useful chatbot?

HINT: We’ve got a solution

8 min readOct 28, 2020

--

Why is it STILL so hard to build a useful chatbot?

--

Blake McGregor
in
IBM watsonx Assistant

Getting started with the new Watson Assistant

We’ve totally revamped Watson Assistant to make it dramatically easier and faster for anyone (yes, anyone — not just developers) to use.

11 min readOct 7, 2021

--

1

Getting started with the new Watson Assistant

--

1

Blake McGregor
in
IBM watsonx Assistant

Getting Started with Watson Assistant: Finishing Touches

We’ll show you how to connect Watson Assistant to your existing content and to human agents (3/5)

9 min readApr 14, 2021

--

Getting Started with Watson Assistant: Finishing Touches

--

Blake McGregor
in
IBM watsonx Assistant

Getting Started with Watson Assistant: Testing

It’s vital to test your assistant before setting it live. We teach you how to spot issues early and best practices to solve them (4/5)

7 min readApr 8, 2021

--

Getting Started with Watson Assistant: Testing

--

Blake McGregor
in
IBM watsonx Assistant

Getting Started with Watson Assistant: Bring Your Assistant to Life!

You’ll learn how to build an assistant that handles topics faster and more concisely than any alternative (2/5)

15 min readApr 8, 2021

--

Getting Started with Watson Assistant: Bring Your Assistant to Life!

--

Blake McGregor
in
IBM watsonx Assistant

Customer Service Just Got Smarter

Announcing Service Desk Integrations in Watson Assistant

8 min readFeb 10, 2019

--

3

Customer Service Just Got Smarter

--

3

Blake McGregor
in
IBM watsonx Assistant

Build an Assistant That Your Users Will Actually Want to Use

Not Just Another Chatbot

5 min readFeb 8, 2019

--

Build an Assistant That Your Users Will Actually Want to Use

--

Blake McGregor

Blake McGregor

I love to ski, eat, travel, and eat. And in my spare time, I work in the natural language/AI space as the product management lead on IBM Watson Assistant.

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams