Bruno Mattarollo

Confidence isn’t about deluding yourself that you’re always going to succeed. It’s about realizing that you’ll be OK even if you fail.

It’s not just the meaning of what we say that matters. In one case study Cramton (2001) found that, “over the course of the project, it became clear that silence had meant all of the following at one time or another: I agree. I strongly disagree. I am indifferent. I am out of town. I am having technical problems. I don’t know how to address this sensitive issue. I am busy with other things. I did not notice your question. I did not realize that you wanted a response” (p. 359). She notes that “there may be a tendency to fall silent rather than address sensitive issues because…