Ben McCormack
Ben McCormack

Ben McCormack

Customer support in tech. Hugger @FullStory. Formerly @trello. CrossFit. Husband. Father. Catholic Christian. Braves fan.

169 Following
229 Followers
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Latest

Ben McCormack
May 17, 2017 · 2 min read

Breaking Our Addiction to the Queue

How to manage customer support without becoming hooked.

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Ben McCormack
Feb 9, 2017 · 4 min read

When Working the Support Queue, Less is More

Surprise! Building slack time into your schedule can make you more productive, not less. It’s gaming Parkinson’s Law to your advantage.

34

Ben McCormack
Jan 10, 2017 · 6 min read

How I Upped My Support Game With FullStory

This is a shameless post about how using FullStory made doing support a whole lot…

13

Ben McCormack
Jun 9, 2014 · 2 min read

Planning, Be Valuable, Three Types of Video

What I learned from WistiaFest

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