He is doing self-serve second, but I applaud that he is not satisfied with merely building a good software company. He wants to build a great company. One that delivers a truly delightful experience, one that has limitless customer acquisition possibilities, one that is resilient in the face of disruptive competition, one that stands the test of time.
…omers, how fast they go global, will always be limited by how fast they can scale their sales team. Second, and more important, these businesses will be at constant risk of being disrupted by a self-serve-first competitor.