A start-up executive who is passionate about Customer Success and the prospects of technology to shape our lives
If we stop pretending that we’re inventing the next aeroplane and spend a bit more time trying to delight our customers we’d create a lot of value.
According to Scott Berkun, innovation is an overused term. He suggests people focus on solving problems instead. True innovation must result in significant positive change, according to Berkun. And the bar is extremely high.
It’s simple. We live in a time where everything we do, and consume, is surrounded by hype. The internet gave us all a megaphone and we’ve resorted to competing for attention by trying to sh…