Antonia Bozhkova๐๐ฌ ๐ฒ๐จ๐ฎ๐ซ ๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ ๐ซ๐๐๐ฅ๐ฅ๐ฒ ๐ก๐จ๐ซ๐ข๐ณ๐จ๐ง๐ญ๐๐ฅ, ๐จ๐ซ ๐๐จ ๐ฒ๐จ๐ฎ ๐ฅ๐๐๐คโฆShould you chase all use cases simultaneously if your product serves a broad audience?Feb 13Feb 13
Antonia BozhkovaWhere did the user go? Reconnecting with product marketingโs core.As product marketers, we live and breathe our users. Whether we call them personas, users, customers, or something else, our job is allโฆOct 20, 2023Oct 20, 2023
Antonia BozhkovaAttention extraction or customer-centricity? Because we canโt have both.[Attention Residue]Oct 4, 2023Oct 4, 2023
Antonia BozhkovainSessionStack BlogHow AI-Powered Telemedicine & Patient Engagement Platform Mend Meets Customer ExpectationsTelemedical services have finally come into the limelight thanks to their ability to enable healthcare organizations and caregivers toโฆSep 3, 2020Sep 3, 2020
Antonia BozhkovainSessionStack BlogCustomer Experience Beyond Customer Service: Breakpoints Within the B2B OrganizationCustomer experience is on the mind of business leaders in all industries today, as they recognize its strategic importance for securing theAug 7, 2020Aug 7, 2020
Antonia BozhkovainSessionStack BlogProjul Cut Support Resolution Time in Half, Enhancing Customer Satisfaction and GainingโฆProjul have been using SessionStackโs session replay and cobrowsing functionality for almost a year.Jul 14, 2020Jul 14, 2020
Antonia BozhkovainSessionStack BlogCustomer Service Priorities in Times of Crisis, Part II: Strategies for Growing IndustriesIn Part 1 of this blog post, we wrote about dealing with critical situations when the business climate is stagnating and sales areโฆJun 17, 2020Jun 17, 2020
Antonia BozhkovainSessionStack BlogCustomer Service Priorities in Times of Crisis, Part 1: Strategies for Stagnating IndustriesTurbulent times call for change in an organizationโs strategy and focus. Regardless of whether your business is imploding and grappling toโฆJun 9, 2020Jun 9, 2020
Antonia BozhkovainSessionStack BlogCurrent page URL in the session, auto-stop of inactive sessions with the latest SessionStack updateA couple of new goodies made it into SessionStack in the past month. They both aim at empowering agents solve customer issues faster.Apr 8, 2020Apr 8, 2020
Antonia BozhkovainSessionStack BlogA New Decade of Customer Service: The Trending, The Tricky, and The InevitableThe age of the R.T.F.M. tees is long gone. Whatโs next in customer service?Feb 18, 2020Feb 18, 2020
