Antonia Bozhkova๐๐ฌ ๐ฒ๐จ๐ฎ๐ซ ๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ ๐ซ๐๐๐ฅ๐ฅ๐ฒ ๐ก๐จ๐ซ๐ข๐ณ๐จ๐ง๐ญ๐๐ฅ, ๐จ๐ซ ๐๐จ ๐ฒ๐จ๐ฎ ๐ฅ๐๐๐คโฆShould you chase all use cases simultaneously if your product serves a broad audience?2 min readยทFeb 13, 2024----
Antonia BozhkovaWhere did the user go? Reconnecting with product marketingโs core.As product marketers, we live and breathe our users. Whether we call them personas, users, customers, or something else, our job is allโฆ3 min readยทOct 20, 2023----
Antonia BozhkovaAttention extraction or customer-centricity? Because we canโt have both.[Attention Residue]3 min readยทOct 4, 2023----
Antonia BozhkovainSessionStack BlogHow AI-Powered Telemedicine & Patient Engagement Platform Mend Meets Customer ExpectationsTelemedical services have finally come into the limelight thanks to their ability to enable healthcare organizations and caregivers toโฆ4 min readยทSep 3, 2020----
Antonia BozhkovainSessionStack BlogCustomer Experience Beyond Customer Service: Breakpoints Within the B2B OrganizationCustomer experience is on the mind of business leaders in all industries today, as they recognize its strategic importance for securing the6 min readยทAug 7, 2020----
Antonia BozhkovainSessionStack BlogProjul Cut Support Resolution Time in Half, Enhancing Customer Satisfaction and GainingโฆProjul have been using SessionStackโs session replay and cobrowsing functionality for almost a year.4 min readยทJul 14, 2020----
Antonia BozhkovainSessionStack BlogCustomer Service Priorities in Times of Crisis, Part II: Strategies for Growing IndustriesIn Part 1 of this blog post, we wrote about dealing with critical situations when the business climate is stagnating and sales areโฆ7 min readยทJun 17, 2020----
Antonia BozhkovainSessionStack BlogCustomer Service Priorities in Times of Crisis, Part 1: Strategies for Stagnating IndustriesTurbulent times call for change in an organizationโs strategy and focus. Regardless of whether your business is imploding and grappling toโฆ7 min readยทJun 9, 2020----
Antonia BozhkovainSessionStack BlogCurrent page URL in the session, auto-stop of inactive sessions with the latest SessionStack updateA couple of new goodies made it into SessionStack in the past month. They both aim at empowering agents solve customer issues faster.2 min readยทApr 8, 2020----
Antonia BozhkovainSessionStack BlogA New Decade of Customer Service: The Trending, The Tricky, and The InevitableThe age of the R.T.F.M. tees is long gone. Whatโs next in customer service?9 min readยทFeb 18, 2020----