Published in boost.ai·Jul 18, 2019Choosing the right technology to improve customer experienceWith so many conversational AI platforms out there, how can you find the one that’s best for your business? The digital customer service landscape is littered with countless chatbot vendors vying for attention. The truth is, it can be overwhelming for a company to settle on a conversational AI solution…Artificial Intelligence4 min readArtificial Intelligence4 min read
Published in boost.ai·Jul 11, 2019Meaning and context — the secrets to a successful virtual banking agentConversational AI is designed get to the heart of what customers really want — it could mean the difference between a great experience and them walking away with a less-than-favorable impression of your brand. Understanding context is essential for building and maintaining relationships. Even a single word out of context…Artificial Intelligence3 min readArtificial Intelligence3 min read
Published in boost.ai·Jul 3, 2019A guide to conversational AI for CX use casesCustomer experience should be top-of-mind for any customer-facing business in the digital age. …Artificial Intelligence5 min readArtificial Intelligence5 min read
Published in boost.ai·Jun 27, 2019Member-onlyMaking easy work of decoding complex languages with conversational AIThanks to advances in natural language understanding, conversational AI-powered virtual agents are now able to tackle difficult languages such as Finnish with ease Lookup any list of the world’s hardest languages to…Artificial Intelligence4 min readArtificial Intelligence4 min read
Published in boost.ai·May 13, 2019Automation for the people: using conversational AI to benefit the public sectorAs the world becomes increasingly connected, public institutions are turning to new tools and technologies to elevate their services to the community. By: Tone Therese Paulsen, Product Lead, boost.ai Conversational AI in the public sector at a glance: 90+ municipalities in the Nordics 30% reduction in calls for Kongsberg municipality …Civictech4 min readCivictech4 min read
Published in boost.ai·Apr 10, 2019Reduce employee turnover and exceed customer expectations with conversational AIDid you know that customer service is one of the professions with the highest employee turnover? But in the digital world, this doesn’t have to be the case. …Customer Service3 min readCustomer Service3 min read
Published in boost.ai·Feb 14, 2019How Norway’s biggest bank automated 51% of its online chat traffic with AIDNB turned to boost.ai to manage the high volume of chat traffic to its customer center, developing a digital banking advisor that successfully automated half of all online chat interactions in just four months. DNB and boost.ai: 51% of all incoming chat traffic automated Several thousand customer interactions enhanced…Banking4 min readBanking4 min read
Published in boost.ai·Feb 11, 2019Reaching a deeper understanding of conversational AI through deep learningThanks to Automatic Semantic Understanding, AI-powered digital advisors can now go beyond the confines of ordinary chatbots. By: Abhishek Thakur, Chief Data Scientist, boost.ai Plenty of chatbot solutions on the market today claim to use deep neural networks with Long Short Term Memory (LSTM) to achieve results. Thanks to advancements…Machine Learning8 min readMachine Learning8 min read
Published in boost.ai·Jan 22, 2019Using conversational AI to decode complex customer interactionsWhen a user interacts with a digital advisor, their message should be simple, clear and provide enough information to reach a desirable outcome. This is, of course, hardly ever the case. Typical chat messages can often contain everything from typos and spelling mistakes to multiple different questions within the same…Artificial Intelligence4 min readArtificial Intelligence4 min read
Published in boost.ai·Dec 18, 2018AI Trainer: a job of the futureThose who work in customer interaction often see automation and artificial intelligence as a scary prospect. Their concern is that turning crucial support and sales roles over to virtual assistants and chatbots will leave them out of a job, letting their skills go to waste. But what if there was…Artificial Intelligence4 min readArtificial Intelligence4 min read
